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Zammad

Helpdesk & ticketing done right

provisional — pending verificationAGPL-3.0self-hostable

Value Index

4.0 / 5

Transparency5

Value density4

Privacy5

Efficiency2

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Why it's listed

Zammad is listed in customer support & helpdesk because it competes on utility: helpdesk & ticketing done right. It's built by an independent, bootstrapped team — no growth-at-all-costs pressure, no ad-tax passed to you. Licensed AGPL-3.0; pricing: free (ce) / paid cloud. It's on the heavier side for its category — we score that honestly and say so. This entry is provisional — the scores are seeded estimates pending our full manual rubric pass, and the verification date will appear here once complete.

Facts

License: AGPL-3.0
Pricing: Free (CE) / paid cloud
Funding model: Bootstrapped OSS company
Self-hostable: Yes — deploy difficulty: hard
Replaces: Zendesk
Verification: Provisional — scores are seeded estimates pending manual verification

Evidence notes

Rails

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